Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you are not completely satisfied with your purchase, we are here to help.
Returns:
We accept returns within 14 days of purchase, provided the item is in its original condition and packaging. If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, please contact our customer service: info@wallojewerly.com. Your item must be unused and in the same condition as you received it. It must also be in the original packaging.
Returns need to be sent to the following address：
Address:Room 2758, 18th Floor, International Trade Building, No. 40, Nanhuan Road, Ruichang City, Jiujiang City, Jiangxi Province, China
Phone:+86 19521662126
To ensure that your return is eligible for a refund, please provide a valid shipping tracking number along with your return shipment so that the logistics of your return can be tracked.
Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Shipping:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your total.
About order cancellation：
We understand that sometimes plans change and orders need to be canceled. We will accept cancellations of orders up to 12 hours before the expected delivery time. For any cancellations made after 12 hours before the expected delivery time, a cancellation fee of 30% of the total order value will be applied.
Contact us by：
Email:info@wallojewerly.com
Phone:+86 19521662126
WhatsApp:+86 19521662126